FAQ

Frequently Asked Questions

The Ordinary organizes its rules on frequently asked shopping questions in the following sections. This page applies specifically to theordinnayi.shop.

Our approach at The Ordinary to products
The Ordinary publishes this products guidance for customers using theordinnayi.shop. What products do you offer?
We offer The Ordinary. Current availability, product details, options, and prices are shown on each product page.

What The Ordinary customers should know about refund timing
The Ordinary publishes this refund timing guidance for customers using theordinnayi.shop. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days.

delivery timing at The Ordinary
The Ordinary publishes this delivery timing guidance for customers using theordinnayi.shop. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days.

The Ordinary: tracking
For The Ordinary customers at theordinnayi.shop, this section explains tracking. How can I track my order?
As soon as tracking is available, it is sent using the contact information provided at checkout.

returns and exchanges at The Ordinary
For purchases made through theordinnayi.shop, The Ordinary applies the following guidance on returns and exchanges. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery.

Our approach at The Ordinary to payment methods
For The Ordinary customers at theordinnayi.shop, this section explains payment methods. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout.

return shipping at The Ordinary
The following return shipping guidance applies to the The Ordinary storefront at theordinnayi.shop. Who pays return shipping?
The Ordinary pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.

What The Ordinary customers should know about contact options
The Ordinary publishes this contact options guidance for customers using theordinnayi.shop. How can I contact you?
Email Support@Theordinnayi.shop, call 8209983070, or write to 209 4th St, Huntington, West Virginia, 25701, United States.

How The Ordinary handles shipping cost
For The Ordinary customers at theordinnayi.shop, this section explains shipping cost. Do you offer free shipping?
Yes. We charge nothing for standard shipping on U.S. orders.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinnayi.shop
Phone: 8209983070
Physical address: 209 4th St, Huntington, West Virginia, 25701, United States