Shipping

Shipping Policy

The Ordinary organizes its rules on processing, delivery, and tracking in the following sections. This page applies specifically to theordinnayi.shop.

The Ordinary: returns after delivery
The following returns after delivery guidance applies to the The Ordinary storefront at theordinnayi.shop. Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, The Ordinary also pays the return shipping cost and provides a prepaid label or equivalent free arrangement.

The Ordinary: delivery issues
The following delivery issues guidance applies to the The Ordinary storefront at theordinnayi.shop. For a delivery problem shown by tracking, or if an order arrives damaged or incomplete, contact Support@Theordinnayi.shop or 8209983070. We will work with the carrier and provide an appropriate resolution under our Refund Policy.

Our approach at The Ordinary to delivery area
For The Ordinary customers at theordinnayi.shop, this section explains delivery area. Our delivery area is limited to addresses within the United States. Standard shipping is free.

Our approach at The Ordinary to tracking and addresses
Customers using theordinnayi.shop can rely on the following The Ordinary guidance about tracking and addresses. As soon as tracking is available, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.

processing and transit at The Ordinary
This processing and transit section covers orders and visits through theordinnayi.shop for The Ordinary. Most orders are processed within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinnayi.shop
Phone: 8209983070
Physical address: 209 4th St, Huntington, West Virginia, 25701, United States