Refund

Refund Policy

This The Ordinary page explains returns, exchanges, and refunds in a store-specific format. This page applies specifically to theordinnayi.shop.

The Ordinary: support
The Ordinary publishes this support guidance for customers using theordinnayi.shop. For return or exchange assistance, contact Support@Theordinnayi.shop or 8209983070.

What The Ordinary customers should know about starting a request
The Ordinary publishes this starting a request guidance for customers using theordinnayi.shop. To start a return or exchange, contact us at Support@Theordinnayi.shop before sending the item. Once the request is approved, The Ordinary will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

The Ordinary: order problems
The following order problems guidance applies to the The Ordinary storefront at theordinnayi.shop. When an item is delivered damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

Details from The Ordinary on exceptions
This exceptions section covers orders and visits through theordinnayi.shop for The Ordinary. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

Our approach at The Ordinary to refund timing
For The Ordinary customers at theordinnayi.shop, this section explains refund timing. After the returned item reaches us and is inspected, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

What The Ordinary customers should know about eligibility
For The Ordinary customers at theordinnayi.shop, this section explains eligibility. Our store maintains a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

What The Ordinary customers should know about condition of returns
This condition of returns section covers orders and visits through theordinnayi.shop for The Ordinary. The returned item should be packed safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinnayi.shop
Phone: 8209983070
Physical address: 209 4th St, Huntington, West Virginia, 25701, United States